Refund and Cancellation Policy

This policy describes how refunds and cancellations work on our platform.

1. Contract between you and the merchant

The sale contract is solely between you (the buyer) and the merchant. Refunds and cancellations are handled between you and the merchant. We do not decide whether a refund should be granted. The merchant may have their own refund or return policy; check their store or listing where applicable.

2. Requesting a refund

You may submit a refund request through the platform. The merchant will review and either approve or decline it. If approved, the refund will be processed from the merchant's account per our payment flow; timing may depend on the payment method. Full or partial refunds may be possible depending on the merchant's decision and the order state.

3. If the merchant declines

If the merchant declines your request, you may continue to communicate with the merchant to resolve the matter. We provide order and communication history that can be used as evidence. We do not arbitrate or rule on disputes.

4. Payment provider (chargeback)

If you paid by card or another payment method that supports it, you may contact your payment provider (e.g. your bank or card issuer) to dispute the charge or request a chargeback under their rules. The outcome is determined by the payment provider, not by us.

5. Cancellations

Cancellation (e.g. before shipment or before a group-buy or pre-order is confirmed) should be agreed between you and the merchant. If a refund is due, it will be processed as in section 2.

6. Contact

For questions about this policy, contact us via the details on our website.