Refund and Cancellation Policy

This policy describes how refunds and cancellations work on our platform. The sale contract is solely between you and the merchant; the rules below are applied by the merchant. We do not decide whether a refund should be granted.

1. Contract between you and the merchant

The sale contract is solely between you (the buyer) and the merchant. Refunds and cancellations are handled between you and the merchant. We do not decide whether a refund should be granted. The merchant may have their own refund or return policy; check their store or listing where applicable. General order, delivery, and pickup terms are in the Terms of Service.

2. Perishable goods, production started, and pre-orders

• Food or other perishable / made-to-order goods generally cannot be refunded once the merchant has started processing or production, unless the merchant agrees or law requires otherwise;
• After a pre-order is confirmed, requirement changes are generally not available; any refund or cancellation follows what was agreed at confirmation;
• If products are not collected after their shelf life, the merchant may dispose of them; whether a refund is given is the merchant's decision.

3. Requesting a refund

You may submit a refund request through the platform. The merchant will review and either approve or decline it. If approved, the refund defaults to the original payment channel used at checkout; timing may depend on the payment method. If the original path is unavailable, the merchant may decide a feasible refund method. Full or partial refunds may be possible depending on the merchant's decision and the order state.

4. If the merchant declines

If the merchant declines your request, you may continue to communicate with the merchant to resolve the matter. We provide order and communication history that can be used as evidence. We do not arbitrate or rule on disputes.

5. Payment provider (chargeback)

If you paid by card or another payment method that supports it, you may contact your payment provider (e.g. your bank or card issuer) to dispute the charge or request a chargeback under their rules. The outcome is determined by the payment provider, not by us.

6. Cancellations

Cancellation (e.g. before shipment or before a group-buy or pre-order is confirmed) should be agreed between you and the merchant. If a refund is due, it will be processed as in section 3. Merchant duties are in the Merchant Agreement.

7. Contact

For questions about this policy, contact us via the details on our website or customer service.