Terms and Conditions

Last updated: 2026-09-01

Version: 1.4.0

These Terms and Conditions ("Terms") govern your use of our platform and services (including the website storefront and WeChat mini program). By using the platform, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy.

1. Eligibility and use of the platform

You must meet any minimum age or capacity requirements under applicable law to use the platform. The platform hosts multiple local merchants who sell goods and services to customers (e.g. group-buy, pre-order, and retail). You may browse different merchant storefronts; each order is a contract solely between you and that merchant. You may use the platform only in accordance with these Terms and applicable law. You must not use the platform for any illegal purpose or to abuse, overload, or harm the platform or others.

2. Accounts

You may need to register an account and provide accurate contact details (for order confirmation, delivery/pickup, and customer service). One customer account may transact with multiple merchants. You are responsible for keeping your account credentials secure and for all activity under your account. We may suspend or terminate your access if you breach these Terms or for other reasons as permitted by law. How we collect and protect personal information is described in the Privacy Policy.

3. Orders and payment

The contract of sale is solely between you and the merchant. We are not the seller or buyer. The platform supports retail, group-buy, and pre-order checkout. Customer payments are processed by the payment provider (PSP) configured by the merchant and settled to that merchant. We do not hold or disburse seller funds; we only facilitate the transaction and may charge a platform fee as described in our pricing. The merchant is responsible for fulfilment, shipping, taxes (where applicable), and customer service. Merchant membership / subscription plans are billed separately on the merchant CMS subscription page and are not charged through customer checkout.

After a pre-order is confirmed by the merchant, requirement changes are generally not available. For perishable or made-to-order goods, refund rules after production has started are set out in the Refund Policy. Do not maliciously occupy limited-quantity products or disrupt checkout; we or the merchant may suspend related features.

4. Delivery and pickup

The platform supports delivery and pickup. Time windows, fees, pickup notice, and drop-off practice are published by each merchant and confirmed on the order. Typical merchant fulfilment rules (unless the merchant publishes otherwise) include:

If the recipient is not at the delivery address and can be contacted, the recipient may collect later by agreement;
Otherwise items may be left at the delivery address; loss or damage after drop-off is handled under the merchant's published rules, and the platform is not liable for that loss;
The delivery fee usually covers one delivery attempt, whether or not it succeeds;
Pickup should be booked in advance as the merchant requires (commonly at least 30 minutes);
If products are not collected after their shelf life, the merchant may dispose of them; refunds are described in the Refund Policy.

Delivery transit times and estimated arrival dates shown on the platform are estimates, not promises. Carrier delays do not create compensation liability for the platform or merchant. If the carrier grants a postage refund for that shipment, the merchant must refund the shipping fee displayed on the order; any goods refund remains subject to the Refund Policy. If the system marks a delivery method as unsuitable, the customer's confirmation and continued selection of that method is the customer's unilateral choice after being informed of the risk.

Merchants must publish and honour their delivery/pickup rules. See the Merchant Agreement.

5. Product storage and use

Some products are perishable or require specific storage (e.g. chilled, frozen, and shelf-life). Follow the storage, expiry, and use instructions on the merchant's listing; do not consume products that have reached or passed their expiry. Merchants must provide accurate product and storage information. See the Merchant Agreement.

6. User responsibilities

You must comply with applicable law and the Acceptable Use Policy, must not misuse the platform or engage in illegal activity, and must provide accurate contact details for fulfilment and customer service.

7. Personal information and information security

We collect and process personal information only after you have read and agreed to these Terms and the Privacy Policy. By agreeing, you acknowledge and authorise collection, use, and storage for the purposes stated there, including WeChat identity and login credentials; avatar and nickname; mobile number; order and delivery/pickup information; and account, device/log, and communication data. The full list of data, purposes, sharing, retention, and security measures is in the Privacy Policy.

8. Disputes and refunds

Refunds and disputes are between you and the merchant. We do not arbitrate or decide who is right or wrong. We provide order and communication records that may be used as evidence. You may also contact your payment provider (e.g. card issuer) for chargeback or dispute procedures where applicable; outcomes are determined by the payment provider. Details are in the Refund Policy.

9. Platform responsibilities

We will endeavour to provide a reliable service, protect personal information in accordance with the Privacy Policy, and handle feedback and complaints promptly (handling feedback is not a ruling on a sale dispute).

10. Limitation of liability

To the extent permitted by law, we are not liable for any loss arising from your use of the platform, from transactions between you and merchants, or from disputes. The platform is provided "as is". We are not liable for service interruptions caused by force majeure to the extent permitted by law. You are responsible for losses caused by your breach of these Terms. Our liability is limited as set out in applicable law.

11. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the platform operator is established. Disputes should first be resolved through good-faith consultation; if that fails, they shall be submitted to the exclusive jurisdiction of the courts of that jurisdiction.

12. Changes and contact

We may update these Terms from time to time and will notify users through appropriate means. Continued use after changes constitutes acceptance. For questions, contact us via customer service or the details on our website.