Merchant Agreement

This Merchant Agreement ("Agreement") applies when you register as a merchant (seller) on our platform. By registering as a merchant, you agree to these terms.

1. Your role as merchant

You act as the seller and are responsible for your listings, orders, fulfilment, and customer service. You must provide accurate product and pricing information and comply with applicable consumer and trading laws. For payment purposes, you are the merchant of record (MoR) for sales through your account. Customer funds are settled to your connected account; you are responsible for payment fees, refunds, and chargebacks relating to your sales. Our platform does not hold your funds; we only deduct our commission as described in our pricing.

2. Refunds and disputes

Refunds and disputes are between you and the buyer. We do not arbitrate or decide who is right. You may approve or decline refund requests in the platform. We provide order and communication records that may be used as evidence. Chargebacks are handled by the payment provider; you are responsible for responding and for any chargeback outcomes.

3. Fees

You agree to pay the subscription and transaction fees (commission) as set out in our pricing. These may be updated with notice. Fees are non-refundable except as required by law.

4. Prohibited use

You must not use the platform for illegal goods or activities, or for sectors we do not support (e.g. medical, alcohol, or other licensed sectors where we have not agreed). You must comply with our Acceptable Use Policy, our Terms, and applicable law. We may suspend or terminate your account for breach.

5. Termination

We or you may terminate this Agreement in accordance with our Terms. On termination, you remain responsible for outstanding orders, refunds, and chargebacks. You must not use the platform for sales after termination except to complete or resolve existing orders.

6. Contact

For questions about this Agreement, contact us via the details on our website.