Privacy Policy

This Privacy Policy describes how we collect, use, and protect your information when you use our platform (including the website storefront and WeChat mini program). We collect and process the personal information below only after you have read and agreed to this Policy and the Terms of Service. By agreeing, you acknowledge and authorise us to collect, use, and store that information for the purposes, methods, and uses stated in this Policy.

1. Information we collect and purposes

We may collect the following information, only for the stated purposes:

• WeChat identity and login credentials: account login, identity verification, and session management;
• Avatar and nickname: profile display and order communication;
• Mobile phone number: order confirmation, delivery/pickup contact, and customer service;
• Order and delivery/pickup information: fulfilling transactions and after-sales support;
• Account details (e.g. username, email): login, notices, and identity checks;
• Delivery and address details: arranging delivery or pickup;
• Device and log data (e.g. IP, browser or mini-program base library): security, troubleshooting, and improvement;
• Communications you send to us or to merchants through the platform: customer service, complaints, and disputes.

Your customer account is platform-wide; order and transaction records belong to the merchant you purchased from.

2. How we use it

• Provide and improve platform services (login, ordering, payment-related flows, delivery/pickup);
• Contact you about orders, logistics, and service notices;
• Handle customer service inquiries, complaints, and dispute resolution;
• Prevent fraud and protect account and transaction security;
• Improve services and comply with law;
• Meet legal and regulatory requirements.

We will not sell your personal information to third parties, nor use it beyond the purposes stated in this Policy without your authorisation (except where otherwise required by law).

3. Sharing

We may share information needed for fulfilment with: the payment provider (to process payments and refunds); merchants you order from (to fulfil, deliver/pick up, and communicate); and service providers that help us run the platform, under obligations to protect your data. Merchants may use customer information only for that order's fulfilment and after-sales. See the Merchant Agreement. We do not sell your personal information to third parties for their marketing.

4. How we protect your information

• Store and transmit personal information with industry-standard security measures;
• Restrict internal access to personal information on a need-to-know basis;
• Retain personal information only for as long as necessary for the purposes above or as required by law; delete or anonymise when no longer needed;
• No transmission over the internet is fully secure; we take reasonable technical and organisational measures;
• If you have questions about personal information processing, contact us via the Contact section or customer service.

5. Cookies and similar technologies

We use cookies and similar technologies for essential platform functionality (e.g. session, preferences). You can adjust your browser settings to limit cookies; some features may not work if you disable them.

6. Your rights

Under applicable law you may have rights to access, correct, delete, or port your data, or to object to or restrict certain processing. Contact us via the details on our website or customer service to exercise them. You may also have a right to complain to a data protection authority.

7. Related documents

Use of the platform is also subject to the Terms of Service. Refunds and cancellations are described in the Refund Policy. Merchant duties regarding customer data are in the Merchant Agreement.

8. Contact

For privacy questions or requests, contact us via the details on our website or customer service.