Delete account

This page is for accounts on Xituan (customer app, package au.com.xituan.customer) and Xituan Merchant (merchant app, package au.com.xituan.merchant), operated by Galaxy108 Pty Ltd. It also covers the same accounts on xituan.com.au and related storefronts.

How to request deletion

1. Email tech@xituan.com.au from the email address registered on the account.
2. Use the subject line Delete account.
3. In the email, include: which product (Xituan or Xituan Merchant), your username or registered email, and that you want the account and associated personal data deleted.
4. We verify that the request comes from the account holder, then process it.

We aim to complete verified requests within 30 days, unless a longer period is required by law.

What we delete

After verification we delete or irreversibly anonymise:

• Account profile (username, email, phone, nickname, avatar)
• Saved addresses and similar profile details
• Login sessions and push-notification identifiers
• In-app chat history linked to your account, where we control the records

What we keep, and for how long

We keep order, invoice, tax and payment records as required by Australian tax and accounting law (typically up to 5 years). Those records are limited to what we must retain, are not used for marketing, and are deleted or anonymised when the retention period ends.

Merchants may still hold fulfilment copies of an order they already received, under the Merchant Agreement. Payment processors (for example Stripe) may retain records under their own legal duties.

Deletion cannot be undone. You will need a new account if you use the apps again.

Related

See also our Privacy Policy.